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January 14, 2016

Denis Gorshkov: Chaos Theory in Organization Management: Sometimes you just have to let it go

I have never believed chaos would help me to stabilize my company and bring it to a new level, says Denis Gorshkov, CEO of Diatom Enterprises.

Discipline, planning, strict order… probably, those would be the concepts that would come to my mind 10 years ago when thinking of Organization Management. However, after letting the business develop as it might for some time, I have become a happier person and a more successful director. Let me share my thoughts with you.

We live in a world engulfed by chaos. Weather, market, technology, political events and even our own health are for the most part chaotic and unpredictable. In essence, all our lives we try to adapt to [...]

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January 8, 2016

Back to Basics – SLA

How is a SLA contract constructed? What differs SLA from KPI? How to properly construct a catalogue of outsourcing services? What penalties are worth incorporating in an outsourcing contract? With this article we start a cycle of educational publications by Piotr Rutkowski, Managing Partner of SourceOne Advisory.

Outsourcing already became a commonly used business tool, thank to which managers-optimize business processes of the enterprise. Does it mean we have an in-depth knowledge how to optimally and safely implement outsourcing in our own companies? On the side of the suppliers – certainly yes. On the side of buyers – not necessarily.

Talking from my professional [...]

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