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January 3, 2017

Sourcing must adapt to digital business goals

Businesses need to change their sourcing strategies if they are to keep pace with the digital revolution, says analyst organisation Gartner

Automated nappies, smart shoes and autonomous cars are just a few of the IT-enabled products and services businesses are developing – but what does this mean to IT departments?

Lots of outsourcing – but a different type of outsourcing, according to Gartner.

At the company’s annual outsourcing event in London, keynotes and presentations were dominated by the speakers’ emphasis on the need to digitise business and the sourcing challenges that brings.

The Gartner Sourcing & Strategic Supplier [...]

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September 14, 2015

Driving innovation from Outsourcing

Many companies are now using outsourcing to drive innovation, rather than using it for narrower goals such as cost reduction, according to a new report from outsourcing adviser Aecus, formerly Alsbridge plc.

Following a survey of business leaders and decision-makers, 83 per cent of respondents say they have witnessed innovation within their outsourcing relationships, with 92 per cent noting that their partners are keen to adopt new approaches to drive innovation.

This innovation is taking many forms, from incremental continuous improvement to project innovation (joint client-supplier projects), radical innovation (a major change to the service, underpinned by a new [...]

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July 15, 2015

Relational Governance and Collaborative Outsourcing

For quite some time now, there has been much talk about the need for a more collaborative approach in outsourcing. In this context, the concept of relational or collaborative contracting often appears. Because of the strong business reasons to use such contracts in outsourcing deals, I think a few questions and answers on this concept would be useful for Outsource’s readers.

What is a relational contract?

A relational contract can be defined as a written contract where a continuously efficient and effective commercial relationship between the parties is given priority before the negotiated deal. The relationship is efficient when the parties cooperate without friction [...]

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