CONTENT: What is the construction of an SLA agreement? What are differences between SLA and KPI? How to properly build a service catalogue for outsourcing? – please read our second article of „Back to Basics in outsourcing” series.
The subject of the first part of our series concerned issues, which are commonly regarded as the essence of outsourcing, i.e. a description of the quality of services delivered by an outsourcer – SLA/KPI models. As my experiences revealed, despite the fact that almost each manager associates outsourcing with SLA and KPI terms, barely anyone can properly answer the question about the differences between SLA and KPI. What is more, there [...]
If you are looking to add experienced developers to your team, you’ve probably already noticed the lack of talent here in the U.S. It’s not that the U.S. doesn’t have any highly skilled developers. We just don’t have enough. Rest assured that you are not the only one who is struggling with this challenge. Venture capitalist Marc Andreessen recently told the New Yorker, “Our companies are dying for talent. They’re like lying on the beach gasping because they can’t get enough talented people in for these jobs.”
Instead of waiting for the right developer to pop out of nowhere, there are other options to consider before wasting too much time, money, and nerves on the [...]
Attractive Cost Structures in the Philippines, Vietnam and Indonesia Create Tough Competition for India, While China Remains the Most Prominent Challenger in Terms of Scale
Gartner, Inc. has identified the Top 30 countries for globally sourced activities in 2010-11, each one rated according to 10 criteria*, and found that eight new countries have made their debut in the Top 30.
Many organizations that choose to move IT services to lower-cost countries are daunted by the task of determining which country (or countries) would best host their operations. Gartner has conducted an analysis of these countries to assess their capabilities and potential as [...]