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April 26, 2016

BACK TO BASICS IN OUTSOURCING Part 2: How to properly build a service catalogue for an outsourcing contract?

CONTENT: What is the construction of an SLA agreement? What are differences between SLA and KPI? How to properly build a service catalogue for outsourcing? – please read our second article of „Back to Basics in outsourcing” series.

 

The subject of the first part of our series concerned issues, which are commonly regarded as the essence of outsourcing, i.e. a description of the quality of services delivered by an outsourcer – SLA/KPI models. As my experiences revealed, despite the fact that almost each manager associates outsourcing with SLA and KPI terms, barely anyone can properly answer the question about the differences between SLA and KPI. What is more, there [...]

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January 14, 2016

Denis Gorshkov: Chaos Theory in Organization Management: Sometimes you just have to let it go

I have never believed chaos would help me to stabilize my company and bring it to a new level, says Denis Gorshkov, CEO of Diatom Enterprises.

Discipline, planning, strict order… probably, those would be the concepts that would come to my mind 10 years ago when thinking of Organization Management. However, after letting the business develop as it might for some time, I have become a happier person and a more successful director. Let me share my thoughts with you.

We live in a world engulfed by chaos. Weather, market, technology, political events and even our own health are for the most part chaotic and unpredictable. In essence, all our lives we try to adapt to [...]

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December 3, 2015

Top 10 Pitfalls to Avoid When Establishing Your Delivery Center

Author: Igor Mendzebrovski, EVP Outsourcing at Itera

Every forward-looking company reaches a point at which it must make fundamental changes to continue growing. This point often comes when development demands exceed the capabilities of current resources. Companies can hire more staff, but then they face the added challenges of managing that staff, and providing the infrastructure to house them. Another option is to set up a Delivery Center (DC), which can help organizations control costs, focus on core functions, overcome talent shortages, and maintain flexibility based on market conditions.

But, while these advantages can help propel a company forward, establishing a [...]

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July 30, 2015

Which Shore?

If you are looking to add experienced developers to your team, you’ve probably already noticed the lack of talent here in the U.S. It’s not that the U.S. doesn’t have any highly skilled developers. We just don’t have enough. Rest assured that you are not the only one who is struggling with this challenge. Venture capitalist Marc Andreessen recently told the New Yorker, “Our companies are dying for talent. They’re like lying on the beach gasping because they can’t get enough talented people in for these jobs.”

Instead of waiting for the right developer to pop out of nowhere, there are other options to consider before wasting too much time, money, and nerves on the [...]

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