CONTENT: What is the construction of an SLA agreement? What are differences between SLA and KPI? How to properly build a service catalogue for outsourcing? – please read our second article of „Back to Basics in outsourcing” series.
The subject of the first part of our series concerned issues, which are commonly regarded as the essence of outsourcing, i.e. a description of the quality of services delivered by an outsourcer – SLA/KPI models. As my experiences revealed, despite the fact that almost each manager associates outsourcing with SLA and KPI terms, barely anyone can properly answer the question about the differences between SLA and KPI. What is more, there [...]
Hardware developers tend to see software development as a foreign land with odd people, languages, tools and techniques. Agile development approaches seem just as odd to most of us even though, according to sources like Forrester Research, they are becoming mainstream in software development. While software developers have largely accepted the merits of agile development and commonly debate the value of one agile practice against another, there is no such acceptance nor debate in hardware circles.
Should there be debate when it comes to applying agile in hardware development? Might the values and principles that guide agile software teams similarly guide SoC teams; or are the [...]