CONTENT: What is the construction of an SLA agreement? What are differences between SLA and KPI? How to properly build a service catalogue for outsourcing? – please read our second article of „Back to Basics in outsourcing” series.
The subject of the first part of our series concerned issues, which are commonly regarded as the essence of outsourcing, i.e. a description of the quality of services delivered by an outsourcer – SLA/KPI models. As my experiences revealed, despite the fact that almost each manager associates outsourcing with SLA and KPI terms, barely anyone can properly answer the question about the differences between SLA and KPI. What is more, there [...]
I have never believed chaos would help me to stabilize my company and bring it to a new level, says Denis Gorshkov, CEO of Diatom Enterprises.
Discipline, planning, strict order… probably, those would be the concepts that would come to my mind 10 years ago when thinking of Organization Management. However, after letting the business develop as it might for some time, I have become a happier person and a more successful director. Let me share my thoughts with you.
We live in a world engulfed by chaos. Weather, market, technology, political events and even our own health are for the most part chaotic and unpredictable. In essence, all our lives we try to adapt to [...]
Author: Igor Mendzebrovski, EVP Outsourcing at Itera
Every forward-looking company reaches a point at which it must make fundamental changes to continue growing. This point often comes when development demands exceed the capabilities of current resources. Companies can hire more staff, but then they face the added challenges of managing that staff, and providing the infrastructure to house them. Another option is to set up a Delivery Center (DC), which can help organizations control costs, focus on core functions, overcome talent shortages, and maintain flexibility based on market conditions.
But, while these advantages can help propel a company forward, establishing a [...]
Hardware developers tend to see software development as a foreign land with odd people, languages, tools and techniques. Agile development approaches seem just as odd to most of us even though, according to sources like Forrester Research, they are becoming mainstream in software development. While software developers have largely accepted the merits of agile development and commonly debate the value of one agile practice against another, there is no such acceptance nor debate in hardware circles.
Should there be debate when it comes to applying agile in hardware development? Might the values and principles that guide agile software teams similarly guide SoC teams; or are the [...]
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