For quite some time now, there has been much talk about the need for a more collaborative approach in outsourcing. In this context, the concept of relational or collaborative contracting often appears. Because of the strong business reasons to use such contracts in outsourcing deals, I think a few questions and answers on this concept would be useful for Outsource’s readers.
What is a relational contract?
A relational contract can be defined as a written contract where a continuously efficient and effective commercial relationship between the parties is given priority before the negotiated deal. The relationship is efficient when the parties cooperate without friction [...]